Posts Tagged ‘jetblue’

San Juan, PR – Fort Lauderdale, FL | B6 1760 | 3D

April 28, 2010

Just to make a point, as on my last post Tim commented and mentioned that I probably work for a competing airline of JetBlue – I do not work or represent any airline or anyone in the airline industry. Ironically, Tim sent his comment from a JetBlue IP address.

Having learned from my past flight with JetBlue, I packed my suit as there are no closest in the cabin of their planes to hang them.  I arrived at the San Juan airport early to avoid the traffic and was greeted with the news that the flight had been delayed by three hours – instead of leaving at 6:15PM it would now be 9:20PM.  The delay was due to bad weather – all I could do is sit back and relax.  Internet access was spotty and I was too tired to read – instead I roamed the San Juan airport – not much to roam.

Except for the delay – flight home was smooth and I was able to get some sleep.  We did not land until about 11:45PM and I did not get home until about 1AM – had to drive from FLL down to Miami.

Next week I am off to Caracas…


Ft. Lauderdale, FL – San Juan, PR | B6 1757 | 2D

April 26, 2010

This was the first time that I flew with JetBlue – and to be very honest I had pretty high expectations, which were quickly brought down once I boarded.  You see, this plane configuration did not have any closets to hang a suit…when I asked the flight attendant she told me to place it in the carry-on bins.  I might as well wrinkle the suit at home, put it in my luggage piece.

As this was an “international” flight, DirecTV only worked for the first few minutes, we quickly lost signal…cannot plane JetBlue for that – instead they had a selection of two movies.  We actually landed 30mins early and the flight was really smooth.  I did enjoy the FREE chocolate chip cookies!

Overall I did not find anything special flying JetBlue – I did “upgrade” for more leg space, but it was not a game changer in anyway.  Getting ready to leave Puerto Rico and head back home via Ft Lauderdale…hope I find my car.

Newark – Tampa | JetBlue #537 | Seat 4A | 11/4/09

November 5, 2009

Was it really only a week ago that I was ranting about how I’d never travel JetBlue again because they held me hostage for 3.5 hours? Wow does it seem longer ago?

Well, after a flu scare and missing two days from work I had to find a way to get to the office in the morning for several hours of meetings and then to Tampa by dinner. Not such an easy thing to do, especially when you live near Albany. I was REALLY hoping for one of those nice Delta flights out of LaGuardia that have wireless in the air, but noooooo. JFK? Nothing. My only option was JetBlue out of Newark. So, I booked it.

I have to confess, the flight was flawless. We boarded easily, we took off on time, the DirectTV kept me entertained while I plowed through a pile of work and the flight attendant gave me extra orange juice since I wasn’t feeling well. Cesar, the aforementioned flight attendant, was delightful and his excellent service was very much appreciated. It was a good flight. And, when we landed, I walked up to baggage claim just as the bags were coming out. Yeah, that is the idea.

As satisfied as I was, I still think JetBlue has a communications problem. When I wrote in to the website about the issues I faced last week they sent me a lame apology email two days later. Puh-lease! Give me a break. They told me how sorry they were but made no offer of compensation. It was only when I wrote back again and asked if the incident was a Controllable Irregularity or Uncontrollable Irregularity, which of course defines whether there is compensation, that they came clean and offered me a round trip ticket. Listen up JetBlue. You need to communicate with your customers. That was the problem last week – no one was happy we were delayed but it was the lack of information that had people screaming.

Flights like yesterday’s encourage me that there is hope, but I’m not drinking the koolaid just yet.

Austin, TX – New York, NY | JetBlue #1062 | 25A

March 18, 2008

Sad as I was to leave my new favorite city, had a great flight from Austin, TX to JFK on 3/12. It started out with a serendipitous ride to the airport: the SXSW Interactive & Film Festivals had wrapped up the night before, and I ended up splitting a cab with an Australian stunt woman who makes zombie/horror films for a small production company in Atlanta. Had a good chat about a recent scene in which she was one of 40 zombies simultaneously ‘grave-popping’ and chasing down some unfortunate small-town innocents.

Austin-Bergstrom International tops my list of domestic airports: I’ve found it to be an oasis of calm, cleanliness and on-time flights. Plus, it has some pretty interesting displays about its former life as a WWII and Cold War Air Force base. And the coffee’s not bad, either — truly an exception to the rule of air travel in 2008.

I sipped my brew for a few minutes in the quiet and sunlit terminal before boarding JetBlue flight 1062 to New York. Rollback and takeoff were uneventful, and we climbed into clear skies with excellent visibility; a little turbulence, but nothing too severe. I really enjoy flying in JetBlue’s E-190, as it’s a new, small-ish and somewhat sporty machine. The pilot seemed to be in a flying mood, and we banked quite steeply as we egressed the airport zone — maybe not a crowd-pleaser (actually, noticed some nervous glances), but I always enjoy a good demonstration of an aircraft’s flight dynamics.

Norfolk, VA
banking north over Norfolk, VA

The remainder of the 3+ hours flight to JFK was split between reading the paper, a couple caffeine naps and watching the American South drift by below. Caught a couple brush fires, Raleigh, NC and got a good view of the naval base at Norfolk. Things clouded up as we headed north, and we finally broke out a couple thousand feet above Long Island Sound as we made our final approach to JFK. The waters below were wind-whipped and choppy, and the Manhattan skyline loomed cold and gray in the distance, but after two weeks on the road, it felt good to finally be home.